Refund policy

Returns & Refund Policy

Effective Date: August 2, 2026

At CoveSA, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

We accept returns within 30 days of the date your order is delivered.

To qualify for a return, your item must:

  • Be unused and in its original condition.

  • Be returned with all original packaging, tags, and accessories.

  • Be accompanied by proof of purchase (order confirmation or invoice).

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Items that have been used, damaged, or altered after delivery.

  • Clearance or sale items (unless faulty).

  • Gift cards or digital products (if applicable).

Faulty or Incorrect Items

If you receive:

  • A defective or damaged product,

  • The wrong item, or

  • An item with a manufacturing fault,

please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product. We will arrange a replacement, repair, or full refund where applicable.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

  • If the return is due to a faulty, damaged, or incorrect item, CoveSA will cover the return shipping costs.

  • If you change your mind or ordered the wrong product, the cost of returning the item is your responsibility.

Exchanges

We replace items only if they are defective, damaged, or if you require a different size or variation that is available in stock. Contact us before sending your item back so we can assist you.

How to Start a Return

To request a return, please contact our customer support with:

  • Your order number

  • Your full name

  • The reason for the return

  • Photos (if the item is faulty or damaged)

Our team will provide you with return instructions and the appropriate return address.

Consumer Rights

This policy is provided in accordance with the Consumer Protection Act (CPA) of South Africa. Nothing in this policy limits your statutory rights under South African law.

Thank you for choosing CoveSA. We appreciate your support and look forward to helping you enjoy your game.